Network up-time is critical to any business's success, so much so that business leaders have zeroed in on finding vendors that can meet their rigorous up-time requirements. The 9's of availability are an important talking point of any managed service as they provide a specific metric of stability.
Each managed service will provide it's customers with a Service Level Agreement (SLA) which stipulates the minimum up-time that their systems will be up and running throughout the year. Up-time reliability is usually expressed as a percentage of up-time; the more 9's the better. As an example, three 9's or 99.9% is less reliable than four 9's at 99.99%.
The number of 9's significantly alter the agreed upon stability of the network.
unexpected downtime than three 9's. Gartner estimated that businesses lose an average of approximately $300,000 per hour of downtime.
This renders
as opposed
To losses of $2,628,000 for three 9's
to $26,000 for
five 9's.
Unexpected downtime losses vary greatly due to a number of factors unique to each business. The day and time, as well as the impact of the issue itself add more variables to the losses. As downtime increases, potential losses can quickly spiral upwards.
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